Shipping policy

Shipping Policy

Pre-Order Notice

This is a pre-order only store. All orders will be shipped starting from June 10, 2026, in the order they were placed.

If your order contains both pre-order and in-stock items, all items will be shipped together once the pre-order item is ready. Please keep this in mind when placing a mixed order.

We ship to 55+ countries worldwide :)

๐ŸŒ Shipping Regions

United States (California domestic shipping)

Asia:
KR, JP, HK, TW, MO, SG, MY, ID, TH, VN, KH, LA, IN, NP, BT, BN, MN, MV, KZ, KG, UZ, TJ, AM, AZ, GE

Middle East:
AE, SA, QA, KW, OM, JO

Europe:
UK, DE, FR, IT, ES, NL, BE, CH, AT, PT, DK, SE, NO, FI, PL, CZ, IE, CY

Oceania:
AU, NZ

Americas:
BR, MX

๐Ÿ’ต Currency Update

To provide a better shopping experience for our international customers, our store currency has been changed from CAD to USD.
All prices are now displayed in USD.

Shipping Time

  • Canada: 3โ€“5 business days
  • United States: 4โ€“10 business days
  • International: 7โ€“20 business days

Delivery times may be delayed due to weather conditions, carrier issues, or customs clearance. International shipping times may vary depending on the destination country.

International Shipping & Customs

We ship via Canada Post and Chit Chats to eligible countries. Available destinations can be confirmed at checkout.

For orders shipped to the US and Canada, duties and taxes are included in the shipping cost.
For all other international orders, customs duties and import taxes are not included and are the responsibility of the buyer.

If your package is suspected to be held at customs, please check your email or phone, as customs may request additional information for release.

โš ๏ธ Important: Customs & Import Taxes

International orders may be subject to customs duties, import taxes, or fees depending on your countryโ€™s regulations. These charges are not included in the order total and must be paid by the customer. They vary by country and cannot be predicted in advance. Please contact your local customs office before ordering if you have questions.

Free Shipping

Free shipping on orders over $50 USD (Canada & United States).

Lost Packages

If your package has not arrived within the following timeframes after the shipping date, please contact us at wolwolwol.work@gmail.com:

  • Canada: 15 business days
  • United States: 20 business days
  • International: 30 business days

We are not responsible for delays, loss, or misdelivery caused by the shipping carrier once the package has been handed over for delivery.
In the case of a lost package, please contact the carrier directly to file a claim. You may also contact us via email for assistance.

Returned Packages

If a package is returned due to an incorrect address or failed delivery, we can reship it. However, additional shipping fees will apply. Original shipping fees are non-refundable.

Shipping Responsibility

Once an order has been shipped, we are not responsible for delays caused by the shipping carrier. However, we will assist customers in resolving issues related to lost or damaged packages.

Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including natural disasters, extreme weather, pandemics, strikes, or government actions. We will do our best to provide updates and resolve issues when possible.

Address Accuracy

Please double-check your shipping address before placing your order. We are not responsible for lost or returned packages due to incorrect or incomplete addresses. Shipping fees for returned packages due to unpaid customs or incorrect address are non-refundable. Address changes cannot be made after the order has been shipped.

Brazil Notice

Brazil has strict import regulations and customs fees may be high. Low-value orders (approx. under $50 USD) may qualify for tax exemption, but this is not guaranteed. Please check with Receita Federal before placing your order.