Refund policy
Cancellations We accept cancellation requests within 24 hours of purchase. After this period, orders move into the fulfillment preparation stage and cannot be canceled.
Final Sale All sales are final. We do not accept returns or exchanges for change of mind.
Damaged or Incorrect Items If you receive a defective, damaged, or incorrect item, please contact us at wolwolwol.work@gmail.com within 7 days of delivery with clear photo or video evidence. For faster resolution, we recommend recording an unboxing video.
Once the issue is verified, the following applies:
- Product defect (our responsibility): We will cover all associated costs. You may choose between a full refund or a replacement shipment at no additional charge.
- Carrier damage (shipping carrier's responsibility): We will assist you in filing a claim with the carrier. However, shipping-related damages are subject to the carrier's own policies and compensation limits.
Return Shipping for Defective or Incorrect Items
- Canada & USA: If the issue is our responsibility, we will fully cover return and reshipment shipping costs.
- All other countries: Return shipping costs will be handled on a case-by-case basis. Please contact us at wolwolwol.work@gmail.com and we will work with you to find the best solution.
Response Time Once we receive your inquiry, we will respond within 24–48 business hours with next steps.
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**European Union 14-Day Cooling Off Period Notwithstanding the above, if the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
To be eligible, items must be in the same condition as received, unused, with tags attached, and in original packaging, and proof of purchase is required. Return shipping costs for EU cooling off period returns are the responsibility of the customer.
European Union Refunds Once we receive and inspect the returned item, we will notify you of the refund approval status.
If approved, your refund will be automatically processed to your original payment method within 14 calendar days. Please note that additional processing time may be required depending on your bank or card issuer.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at wolwolwol.work@gmail.com.
All sales are final. We do not accept returns or exchanges for change of mind. (EU customers: please refer to the European Union 14-Day Cooling Off Period section below.)
Original shipping fees are non-refundable, except where required by law (including EU cooling off period returns).